Frequently asked questions about purchasing with MyKad, how to use the MyKasih App, and others.
Recipients can purchase basic necessities based on 14 product categories that have the SARA label on the price tag shelf.
Show the MyKad at the counter for the cashier to check the recipient's MyKad status.
Try to hold the item upright and make sure 'Flash' is turned off before scanning the item.
To change your phone number, please contact our support team:
Starting 1 January 2026, the MyKasih App will implement Email OTP (One-Time Passcode) as the exclusive login authentication method for subsequent logins.
Important Note:
First login: You will still receive an SMS OTP.
Second login onward: A unique OTP will only be sent to your verified email address, each time you log in.
This change ensures a more secure and reliable login experience for all users.
This can happen if the verification link has expired (after 24 hours) or if there is a delay in email delivery.
Please try the following:
Check your Spam / Junk folder.
Click Resend verification email in the app .
If you still can’t find it, please contact Customer Support at 03-7720 1800 (Mon - Fri, 8.30am – 5.30pm).
The Email OTP is valid for 30 minutes.
If you didn’t receive it:
Check your Spam / Junk folder.
Click Resend OTP in the app.
If you still don’t receive it, please contact Customer Support at 03-7720 1800 (Mon - Fri, 8.30am – 5.30pm).
Yes. The OTP goes to your verified email address, so you can log in from any device.
Yes. The OTP is sent only to your verified email address.
For your safety, do not share your OTP with anyone.
You can view your registered email under the Profile section of the app.
If you’re unable to locate it or need assistance, please contact Customer Support at 03-7720 1800 (Mon–Fri, 8.30am–5.30pm).
You can view and update your registered email in the Profile section of the app.
If you’re unable to update it or need assistance, please contact Customer Support at 03-7720 1800 (Mon–Fri, 8.30am–5.30pm).
